Version 1.0 · effective from 12 November 2026Permanent link to this version
English translation for information. The Slovak version is legally binding.
Issued by AESA Group, SE, Haanova 2601/46, 851 04 Bratislava, company/registration number 55361731, VAT ID SK2121966220, dispatch service operator with dispatch permit No. to be added ("AESA"). All amounts are in euros including VAT, unless stated otherwise.
1. Price list for passengers
1.1 How the price is set
- Ride price = the carrier's price list for the zone and vehicle class: base fare + price per km + price per minute, at least the minimum price, plus a night surcharge where it applies.
- Each carrier sets a price level from −15% to +20% against the zone's reference price list.
- The price is fixed and you see it before you order. You pay at most the amount shown. If a cheaper carrier accepts the ride, you pay less.
- The platform adds no surge surcharge for demand.
- Priority ride: if you choose "Priority (up to +20%)", you see the exact maximum amount before you order.
1.2 Reference price list – Nitra zone, Economy class
| item | price |
|---|---|
| base fare | €2.00 |
| per kilometre | €0.75 |
| per minute of the ride | €0.20 |
| minimum ride price | €4.50 |
| night surcharge (22:00 – 5:00) | +15% |
| waiting (first 3 minutes free after the driver arrives) | €0.25/min |
1.3 The platform currently operates in the Nitra zone in the Economy class. We will add new vehicle classes and new cities in a new version of this price list before they launch.
1.4 Platform fees for the passenger
| item | price | to whom |
|---|---|---|
| service fee | €0.49 per ride | AESA |
| business account | service fee €0; 3% of the business's rides, monthly invoice | AESA |
1.5 Cancellation and no-show
| situation | fee | to whom |
|---|---|---|
| cancellation while searching for a driver | €0 | — |
| cancellation within 2 minutes of a driver being assigned | €0 | — |
| cancellation when the driver is more than 5 minutes late compared with the displayed arrival time | €0 | — |
| cancellation of a scheduled ride at least 30 minutes before pickup | €0 | — |
| cancellation in other cases | €2.50 | 100% to the carrier |
| no-show (the driver waited 5 minutes and tried to contact you) | €3.00 | 100% to the carrier |
| cancellation by the driver | €0 | — |
1.6 Tips. Voluntary, in the app after the ride (€1, €2, 10% or your own amount). The carrier receives 100%.
1.7 Referrals. You invite a friend → when they pay for their first ride by card, you both get a €3 discount on your next ride (at most 10 invitations per year).
2. Price list for carriers
2.1 Fees and rules
| rule | value |
|---|---|
| start period | 0% until both conditions are met: 60 days have passed since the first ride and platform revenue has exceeded €500 |
| brokerage fee | 10% of the price of a completed ride (includes payment fees) |
| weekly cap | at most €60 per calendar week per vehicle; above the cap 0% |
| tips | 0% (100% to the carrier) |
| cancellation fee and no-show fee | 0% (100% to the carrier) |
| own rides (your customers, your link, your dispatcher) | 0% |
| payouts | no AESA fee |
| registration, the app, declining a ride | no fee, no penalties |
| Fleet Pro (dispatcher panel for taxi services, optional) | €39/month + €4/vehicle; first 3 months free |
| taxi driver referral credit | €150 towards fees (valid for 12 months) |
2.2 VAT. Fees for carriers are domestic supplies by AESA Group, SE and are stated including VAT at the standard rate of 23%1. A VAT payer deducts the VAT on the invoice.
2.3 Example: a ride priced at €9.00 → the passenger pays €9.49 (including the service fee) → the carrier receives €8.10 (after the start period, below the weekly cap).
3. Advertising in the app
3.1 Advertising prices
| placement | price |
|---|---|
| card on the home screen | €15/day |
| banner while waiting for the driver | €10/day |
| card on the receipt after the ride | €5/day |
4. Dispatch Rules of carriage
4.1 These Rules of carriage were drawn up by the dispatch service operator and are published on its website taxi.aesa.sk and in the app2. If a carrier has its own Rules of carriage, they are shown for the ride and, to the extent they differ, take precedence.
4.2 Ordering. You order a ride in the app or on the website. AESA arranges carriage only through taxi service operators and only with vehicles entered in their licence and in the taxi service register3. The contract of carriage is concluded with the carrier when its driver accepts the ride.
4.3 Price. The price is agreed through the digital platform before the carriage starts and is fixed4. It changes only if you confirm a change of destination, and for waiting over 3 minutes.
4.4 Taximeter. The law requires a working taximeter in the vehicle where the price is set according to the distance travelled or the time5. The carrier is responsible for equipping the vehicle in line with the Road Transport Act.
4.5 Payment. Cashless only, through the platform (card, Apple Pay, Google Pay, business account). The driver must not ask for payment in any other way.
4.6 Boarding. Before boarding, check the registration number and the driver's name. The driver waits at the pickup point for 3 minutes free of charge. After 5 minutes and an attempt to contact you, the driver can end the ride as a no-show.
4.7 Number of people. At most as many people as there are seats in the vehicle for its class. Each person must have a seat and a seat belt.
4.8 Children. Children are carried in the prescribed child restraint. If you need one from the carrier, choose this when you order.
4.9 Luggage. Luggage that fits in the luggage space is included in the price. State larger cargo when you order (Estate or Van class).
4.10 Animals. State an animal when you order. The driver may refuse an animal that is not in a carrier. A specially trained dog (a guide, assistance or hearing dog6) is always carried by the carrier at no extra charge – this is the carriers' commitment to AESA and to passengers under these Rules.
4.11 Refusing carriage. The driver may refuse or end carriage if safety would be at risk, if the passenger is aggressive or clearly under the influence of alcohol or drugs, or if the vehicle could be soiled or damaged.
4.12 Prohibited: smoking (including e-cigarettes), consuming alcohol and drugs, carrying dangerous items, disturbing the driver while driving.
4.13 Soiling and damage. For soiling or damage that is your fault, the carrier may ask for compensation of the actual damage, which it must document.
4.14 Lost property. Report it by e-mail to taxi@aesa.sk, stating the ride (date, time, from – to). We will help you get in touch with the driver.
4.15 Receipt. After the ride you receive a receipt in the app and by e-mail.
4.16 Language. You choose the language of the app. From 1 April 2027 at the latest, you will also choose in it the language of communication between you and the driver7.
4.17 Claims. According to the Claims Policy.
Notes
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Section 27(1) of Act No. 222/2004 Coll. on Value Added Tax. ↩
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Section 29(2)(c) and Section 26(8) of Act No. 56/2012 Coll. on Road Transport. ↩
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Section 29(2)(a) and (b) of Act No. 56/2012 Coll. ↩
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Section 26(6)(b) of Act No. 56/2012 Coll. ↩
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Section 26(7) of Act No. 56/2012 Coll. ↩
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Guide, assistance and hearing dogs are defined in Section 25(1) of Act No. 447/2008 Coll. on Cash Benefits to Compensate for Severe Disability. ↩
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Section 29(2)(f) of Act No. 56/2012 Coll. as amended by Act No. 131/2026 Coll., effective from 1 April 2027. ↩