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Guide

How it works

Step by step for riders and drivers, exactly as you will see it in the app.

For ridersFor drivers

Rider · AESA Taxi

Booking a ride

  1. Sign in with your phone number — Screen from the app with made-up data.Sign in with your phone number — Screen from the app with made-up data.

    Sign in with your phone number

    Enter your number, confirm the 6-digit SMS code and type your name. You can also sign in with Google or Apple (on iPhone). E-mail is optional; ride receipts are sent to it.

  2. Where to? — Screen from the app with made-up data.Where to? — Screen from the app with made-up data.

    Where to?

    Your phone location sets the pick-up point. Tap “Where to?” or choose Home, Work or a recent destination.

  3. Find the destination — Screen from the app with made-up data.Find the destination — Screen from the app with made-up data.

    Find the destination

    Type an address or place name; results appear as you type. You can also pick the destination on the map.

  4. Choose a car and price — Screen from the app with made-up data.Choose a car and price — Screen from the app with made-up data.

    Choose a car and price

    Economy, Comfort, XL and Van each show a fixed price and arrival time. Add a promo code and choose card, Apple Pay or Google Pay here.

  5. Finding a driver — Screen from the app with made-up data.Finding a driver — Screen from the app with made-up data.

    Finding a driver

    The nearest free driver gets the offer. You can cancel free of charge within 2 minutes of them accepting.

  6. Your driver is on the way — Screen from the app with made-up data.Your driver is on the way — Screen from the app with made-up data.

    Your driver is on the way

    See the driver’s name, rating, car, colour and plate, and where they are. Call or message the driver.

  7. During the ride — Screen from the app with made-up data.During the ride — Screen from the app with made-up data.

    During the ride

    Follow the route and arrival time. Share the ride; the 112 emergency line is one tap away.

  8. End of the ride — Screen from the app with made-up data.End of the ride — Screen from the app with made-up data.

    End of the ride

    See the amount with a breakdown; payment is automatic. Rate the ride with one to five stars.

Cancelling more than 2 minutes after the driver accepts costs €2.50, all of which goes to the driver. It is always free when the driver is more than 5 minutes late. The app warns you before you cancel.

Driver · AESA Taxi Driver

Driving with the app

  1. Sign in — Screen from the app with made-up data.Sign in — Screen from the app with made-up data.

    Sign in

    Phone number and SMS code. Then choose whether you drive with your own licence or for a taxi service.

  2. Vehicle — Screen from the app with made-up data.Vehicle — Screen from the app with made-up data.

    Vehicle

    Enter make, model, colour, plate, year, seats and class.

  3. Documents — Screen from the app with made-up data.Documents — Screen from the app with made-up data.

    Documents

    Taxi driver card, driving licence, ID, taxi licence, vehicle certificate and insurance — photo or PDF.

  4. Approval — Screen from the app with made-up data.Approval — Screen from the app with made-up data.

    Approval

    A person approves your documents within 24 hours. You get a notification, and the reason if anything is rejected.

  5. Online — Screen from the app with made-up data.Online — Screen from the app with made-up data.

    Online

    Flip the big switch to receive offers. The home screen also shows today’s earnings.

  6. New offer — Screen from the app with made-up data.New offer — Screen from the app with made-up data.

    New offer

    What you will get, class, distance to the rider and route. Accept or decline within 15 seconds, with no penalty.

  7. To the rider — Screen from the app with made-up data.To the rider — Screen from the app with made-up data.

    To the rider

    Navigation opens Google Maps or Waze. On arrival, swipe “I have arrived”.

  8. The ride — Screen from the app with made-up data.The ride — Screen from the app with made-up data.

    The ride

    Start and end the ride with a swipe. The rider pays in the app; you collect no money.

  9. Done — Screen from the app with made-up data.Done — Screen from the app with made-up data.

    Done

    Ride summary and rating of the rider.

  10. Earnings — Screen from the app with made-up data.Earnings — Screen from the app with made-up data.

    Earnings

    Revenue, fee and net earnings per day and week, and how much is left to the weekly cap.