AESA Taxi Terms for Carriers

English translation for information. The Slovak version is legally binding.

These terms set out how carriers – taxi drivers and taxi companies – use the AESA Taxi platform (the AESA Taxi Driver app and the panel taxi.aesa.sk/admin). They are general terms and conditions under Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services¹ (the "P2B Regulation"). They also take into account Act No. 262/2026 Coll. on Work Performed Through a Digital Labour Platform² (the "Platform Work Act").

Articles 1 to 20 (Part A) apply to carriers. Article 21 (Part B) applies to drivers who drive for a taxi company.

Summary at a glance

• You are an independent business. You decide when you drive, which rides you accept, what your price level is, whether you also drive for others and whether you have your own customers. There is no penalty for declining a ride.
• Fee: 0% at the start. After that 10% of the completed ride, at most €60 per calendar week per vehicle. Tips, cancellation fees and rides of your own customers are free of any fee. No registration or monthly fee.
• Payouts are sent by Stripe to your account automatically, usually every working day. We pay the payment processing fees.
• A restriction or suspension of your account is always decided by a person and you receive written reasons. You can ask for a review – we reply within 2 weeks.
• We announce changes to the terms 15 days in advance. If we end the cooperation, we give 30 days' notice (except for the statutory exceptions).

1. Parties and definitions

1.1 The platform is operated by AESA Group, SE, Haanova 2601/46, 851 04 Bratislava, company/registration number 55361731, VAT ID SK2121966220, a dispatch service operator with permit No. to be added³ ("AESA", "we").

1.2 Definitions:

• Carrier ("you") – a self-employed natural person or a legal person with a taxi service licence⁴ who has concluded these terms with AESA. A carrier may be an individual taxi driver (who drives alone) or a taxi company with a fleet (with several vehicles and drivers).
• Driver – a natural person with a taxi driver card who drives the carrier's vehicle. An individual taxi driver is both carrier and driver.
• Fleet driver – a driver who drives for a taxi company with a fleet. Their relationship to AESA is governed by Article 21.
• Passenger – a user of the AESA Taxi app or website who orders a ride.
• Ride – the carriage of persons that a passenger orders through the platform and the carrier carries out.
• Offer – a proposal of a ride that the platform sends to a driver for acceptance.
• Price level – your deviation from the zone's reference price list (−15% to +20%).
• Brokerage fee – AESA's remuneration for brokering a ride under Article 6.
• Own ride – a ride of your customer that was entered by your dispatcher or that came through your link or code.

2. What the platform does for you

2.1 AESA brokers rides between passengers and carriers (dispatch). Specifically, it:

• shows passengers your offer and price;
• sends you ride offers;
• collects the ride price on your behalf through Stripe;
• prepares the ride receipt for passengers in your name;
• provides support to passengers and to you;
• keeps an overview of revenue and fees.

2.2 The passenger concludes the contract of carriage with you. You are responsible for the carriage. AESA is not a carrier and does not sell carriage in its own name.

2.3 AESA is not your employer and these terms do not create an employment relationship. The cooperation is set up so that you direct your own activity (Article 4). If you nevertheless believe the platform in fact directs you as an employee, you have rights under the Platform Work Act⁵ and can contact us at any time.

2.4 Whom we may broker rides to. As a dispatch service we may broker carriage only to taxi service operators and only with vehicles entered in the licence and in the taxi register⁶. That is why we check your licence, vehicles and drivers before the first offer and on an ongoing basis (Article 3).

3. Registration, documents and approval

3.1 You register in the AESA Taxi Driver app with a phone number. You state whether you have your own taxi service licence or are a fleet driver (invitation code).

3.2 Documents you upload (a photo or PDF and the expiry date):

• taxi driver card⁷, driving licence and ID document;
• taxi service licence (number and copy);
• the taxi vehicle certificate for each registration plate⁸ – the vehicle must be registered in Slovakia and entered in the licence and in the taxi register;
• vehicle registration certificate, compulsory third-party liability insurance covering use of the vehicle as a taxi, photos of the vehicle (front with registration plate, side with marking);
• from 1 April 2027 proof of professional competence of the taxi driver⁹;
• details for DAC7 tax reporting (Article 13);
• payout details – you complete identity verification and the bank account directly with Stripe.

3.3 Approval is always done by a person on the AESA team, usually within 24 hours. The check is assisted by an artificial intelligence (AI) system¹⁰:

• AI reads the documents. From a photograph or PDF it extracts the document type, name, number, registration plate and expiry date.
• AI compares. It checks validity on the day of the check and 30 days ahead, whether the name matches across documents and the identity verified by Stripe, whether the registration plate matches between the taxi vehicle certificate, the vehicle registration certificate, the insurance and the vehicle photograph, the legibility of the photograph and the format of the licence and card numbers.
• AI only suggests. For each document it gives a suggestion "OK" or "attention" with a reason. AI never rejects.
• A person decides. The reviewer sees the original document and the AI suggestion and approves or rejects the document. If they reject it, they write a reason that you will see in the app.
• The AI suggestion and the person's decision are written to an audit log. On request we will tell you what the AI suggested and why.
• AI runs in a data centre in the EU. Your documents are not used to train AI.

3.4 If we reject your registration, we will tell you the reason and what you can do.

3.5 Updating documents. Documents must be valid at all times. We remind you 30 and 7 days before expiry. You upload the new document in the app and a person checks it again.

3.6 After a document expires you cannot receive ride offers with the vehicle or driver the document relates to until you upload a valid document. This follows from the statutory duty of a dispatch service under clause 2.4.

• Your account stays active and your other vehicles and drivers keep driving.
• The system tells you immediately, with the exact reason.
• A person checks every such restriction without undue delay.
• If you disagree (for example the expiry date was entered wrongly), you can ask for a review (clause 11.7).
• Offers resume as soon as a valid document is approved.

3.7 You must notify us without delay of any change to your details – in particular withdrawal or change of the licence, removal of a vehicle from the licence or the taxi register, loss of the card, change of insurance and change of tax details.

4. Your independence

These rules are binding on us:

4.1 Time. You decide whether and when you are online. There are no mandatory shifts, minimum hours or targets for the number of rides.

4.2 Declining. You can decline any offer or let it expire. Declining has no effect on the order of future offers, on fees or on your account. Only you see your acceptance rate, and we do not use it for ranking or sanctions.

4.3 Cancelling an accepted ride. You can cancel an accepted ride without a penalty. Please do so only for a serious reason – the passenger is waiting. The number of cancellations is merely shown to you. There is no automatic sanction.

4.4 Price. You set your price level yourself within −15% to +20% relative to the zone's reference price list and you can change it at any time. A change applies to new offers.

4.5 Other platforms and your own customers. You can drive at the same time for other platforms, dispatch services and your own customers. We do not require exclusivity and we do not prevent you from offering other prices or terms elsewhere.

4.6 Appearance and way of working. We do not prescribe uniforms, conversation scripts or similar instructions. Only the legal requirements (clause 10.1) and the Community Rules, which apply equally to passengers, are mandatory.

4.7 Choice of drivers. If you are a taxi company, you decide yourself which of your drivers will drive through the platform.

5. How we assign rides (main ranking parameters)

5.1 This part describes the main parameters by which the platform determines which driver receives an offer, and their relative importance¹¹. Details are in the document "Information on Automated Systems" (taxi.aesa.sk/pravne/automatizovane-systemy). We will also send you that document by e-mail as a PDF on registration and on every change, so that you can store it¹².

5.2 Who can receive an offer (conditions, not ranking):

• you are online and your account is approved;
• the driver's and vehicle's documents are valid;
• the vehicle has the class and features the passenger requests (for example estate car, animal, child seat, wheelchair-accessible);
• your price level is the same as or lower than the price the passenger accepted.

5.3 Ranking – in this order of importance:

1. Favourite driver. If the passenger has marked you as a favourite, you are online and you are at most 8 minutes from pick-up, you receive the offer first.
2. Arrival time by road (ETA). The main criterion. It is calculated by the route along roads, not in a straight line.
3. Waiting since the last ride. If your arrival time is at most 60 seconds worse than the fastest driver's, priority goes to the one who has waited longer since their last ride.
4. Follow-on ride. If you finish a ride at most 3 minutes from the new pick-up, you may receive a follow-on ride.

5.4 What does not affect the ranking: declining or letting an offer expire, acceptance rate, number of cancellations, passenger ratings, the amount of the fee, or whether you also drive for other platforms. A lower price level does not improve your ranking – it only widens the range of rides you can receive.

5.5 An offer goes to one driver at a time for 15 seconds. You see the price you will receive (after the fee), the distance and time to pick-up, the destination and the reason why the offer came to you ("Why this ride"). If you do not accept the offer, it goes to the next driver. The search radius widens gradually (2, 4, 8 km).

5.6 There is no paid preferential treatment. A better ranking cannot be bought.

5.7 We will announce a change to the ranking parameters as a change to the terms (Article 16).

6. Fees

6.1 Start period of 0%. Until both conditions are met – 60 days have passed since your first completed ride and your revenue from the platform has exceeded €500 – you pay no brokerage fee. The fee starts to be charged from the ride following the day on which both conditions are met.

6.2 The brokerage fee is 10% of the price of the completed ride. The base is the ride price paid by the passenger (including VAT, if you are a VAT payer), excluding the passenger's service fee and excluding the tip. The fee also includes payment processing fees – there are no other deductions.

6.3 VAT. AESA is a Slovak VAT payer. The brokerage fee is a domestic supply and includes VAT at the standard rate of 23%¹³.

• If you are not a VAT payer, you simply pay the fee (it is deducted from your payout). You do not have to file anything or register because of it.
• If you are a VAT payer, you can deduct the VAT on our invoice under the rules of the VAT Act.

6.4 Weekly cap. The brokerage fee is at most €60 per calendar week (Monday 00:00 – Sunday 24:00, Bratislava time) per vehicle. Rides above the cap in that week are free of any fee.

6.5 Always free of any fee:

• tips – you receive 100%;
• cancellation fee and the passenger's no-show fee – you receive 100%;
• own rides (your customers, your links and codes, orders entered by your dispatcher) – 0%;
• payouts to your account.

6.6 You pay nothing else: no registration fee, no app fee and no penalties for declining or cancelling a ride.

6.7 Referral credit (Article 15) is applied instead of the brokerage fee until it is used up.

6.8 Add-on services (for example the Flotila Pro dispatcher panel for taxi companies) are optional and have their own price list. They are not a condition of using the platform.

6.9 You see the fee in advance with every offer ("you will receive €8.10") and in the revenue overview (including the balance up to the weekly cap).

6.10 Invoice for fees. Once a month we issue you one summary invoice for all rides of that month. A taxi company receives one invoice for all its vehicles. You will find the invoice in the app and in the panel and we will send it to you by e-mail. The fee has already been deducted from your payouts (Article 7), so you do not pay the invoice separately.

6.11 We will announce an increase of the fee or a change in how it is calculated at least 15 days in advance (Article 16). Changes in your favour may apply immediately.

7. Payments and payouts

7.1 Passenger payments are processed by Stripe (a licensed payment institution). For payouts you set up a Stripe Connect (Express) account. You conclude the contract for this account directly with Stripe (Stripe Connected Account Agreement). Identity verification (KYC) is done by Stripe.

7.2 How it works:

• The passenger pays the ride price + service fee.
• Stripe credits you with the ride price minus the brokerage fee.
• AESA receives the brokerage fee and the service fee.
• You receive tips and cancellation fees in full.
• For the ride payment you are the merchant – the payment is made on behalf of your account¹⁴.

7.3 Authorisation to collect. By these terms you authorise AESA, in your name, to accept passengers' payments for rides through Stripe, to deduct the agreed fee and to refund passengers' money in the case of a justified claim under Article 9. When collecting the ride price, AESA acts only in the name of you as the payee.

7.4 Payouts are sent by Stripe automatically to your bank account, usually every working day. The first payouts of a new account may take longer under Stripe's rules. AESA charges nothing for the payout. We will make instant payout to a card available when Stripe supports it for your account; AESA pays the Stripe fee for one instant payout per day.

7.5 AESA does not hold your money. The money is held and transferred by Stripe.

7.6 If a passenger successfully disputes a payment (chargeback) for a reason for which you are responsible (for example the ride did not take place), the amount may be deducted from your further payouts. Before the deduction we will warn you and you can submit evidence.

7.7 Overview and statements. In the app and in the panel you have, free of charge:

• a live overview for each ride: price, fee, tip, amount to be paid out; daily and weekly totals; how much remains until the weekly cap; payout status (for example "on its way, arrives on Tuesday");
• a daily summary of rides paid through the platform as a basis for your recording of sales (clause 10.3);
• a monthly statement (PDF and CSV for your accountant): takings by day, payments through the platform, tips, cancellation fees, fees, payouts with date and transfer identifier;
• an annual overview of income and fees as a basis for your tax return (in January);
• a DAC7 data statement by 31 January (Article 13).

8. Ride receipts in your name

8.1 You authorise AESA to prepare, in your name and on your behalf, a document for the carriage for passengers with the particulars under Article 10 of the Terms for Passengers¹⁵. The document is created automatically after every ride:

8.2 You must always keep your details (business name, registered office, company number, tax ID, VAT ID, taxi service licence number, VAT payer status) correct in the app. You are responsible for their accuracy. Tell us about a change of VAT payer status in advance.

8.3 AESA issues in its own name only its own documents: the invoice for the fee to you and the document for the service fee to the passenger.

8.4 We keep the numbering series of receipts separately for each carrier. You have copies of the documents in the app and in the monthly statement.

8.5 A receipt from the platform does not replace your duties under the Recording of Sales Act, if they apply to you (clause 10.3).

9. Claims from passengers

9.1 Passengers' claims are received and coordinated by AESA under the Claims Procedure. You are responsible for the carriage.

9.2 If a claim concerns your ride, we will ask for your statement. You have 5 working days to reply. Without a reply we decide on the data available (route, times, communication).

9.3 If a claim is justified, we may refund the passenger part or all of the ride price. The amount for the carriage is deducted from your share. We will give you reasons for the decision and you can ask for a review (clause 11.7).

10. Your duties

10.1 Duties under the Road Transport Act. You guarantee that you meet them at all times and, on request, will prove it to us:

• Licence and vehicles. You are a taxi service operator with a valid licence. Through the platform you drive only vehicles entered in the licence and in the taxi register⁶. If this is not the case, we may not broker rides to you.
• Drivers. You provide the services yourself or through drivers in an employment relationship with you¹⁶. The vehicle is driven only by a holder of a taxi driver card⁷.
• Vehicle¹⁷:
  • business name on the front left and right doors;
  • basic fare rate on the front right door and inside the vehicle;
  • TAXI roof light;
  • copy of the licence in the vehicle;
  • taxi vehicle certificate.
• Taximeter. If the price is determined by distance travelled or time, the vehicle must have a working taximeter. The price of a ride through the platform is fixed and agreed in advance through a digital platform¹⁸. You are responsible for whether your vehicle needs a taximeter (in particular for rides outside the platform).
• Terms of carriage. You comply with the platform's terms of carriage (published on taxi.aesa.sk) and with traffic rules.
• Cooperation with authorities. If the transport authority asks us for data on rides you carried out, you will give us the necessary cooperation.

10.2 For information – changes from 1 April 2027⁹:

• taxi drivers must have professional competence verified by an examination (you upload the proof under clause 3.2);
• the platform will let you choose the language of communication between driver and passenger.

10.3 eKasa and recording of sales.

• The duty to record sales in an eKasa cash register¹⁹, if it applies to you, lies with you as the seller. AESA does not record sales for you.
• The Recording of Sales Act contains a special rule on the cash register receipt for certain types of passenger transport. Even then, however, the sale is recorded without undue delay after the ride ends.
• Check with your accountant or the Financial Administration of the Slovak Republic how a payment through the platform is treated in your case.
• As a basis we provide a daily summary of rides and the monthly statement (clause 7.7).

10.4 Taxes and contributions. You pay tax on income from rides. You are responsible for your tax return, VAT (if you are a VAT payer) and health and social insurance contributions. AESA does not withhold tax for you.

10.5 Insurance. You must have compulsory third-party liability insurance of the vehicle covering use as a taxi. We also recommend accident insurance and liability insurance.

10.6 Conduct. You comply with the Community Rules and do not abuse the platform (for example fictitious rides, manipulating location, abusing rewards, contacting passengers outside a ride for other purposes).

10.7 Passengers' data. You use passengers' personal data that you see (name, pick-up point and destination) only to carry out the ride. You must not store it or use it for any other purpose.

11. Restriction, suspension and termination

11.1 A person always decides on restricting, suspending or cancelling an account, on restricting the ability to accept rides and on terminating the contract²⁰. An automated system does not make such a decision. When a document expires (clause 3.6), the system only stops offers for the vehicle or driver concerned and a person checks this without undue delay.

11.2 Reasons for restriction or suspension:

• an invalid or missing document (licence, vehicle certificate, card, insurance, professional competence);
• suspected fraud (fictitious rides, manipulation of location or price, abuse of rewards);
• violence, threats, harassment or discrimination against passengers;
• driving under the influence of alcohol or addictive substances or another serious threat to safety;
• repeated and documented serious complaints from passengers that a person has reviewed after your statement;
• failure to provide DAC7 data even after two reminders (Article 13);
• a decision of a public authority.

A low rating, declining offers and cancelling rides are not, in themselves, grounds for restriction.

11.3 Reasons. We will send you the decision in writing (in the app and by e-mail) before it takes effect, at the latest on the day it takes effect²¹. We will state:

• the specific facts;
• the reason under clause 11.2;
• how you can ask for a review.

11.4 Immediate suspension is possible only for an invalid document or for a justified suspicion of a safety threat or fraud. Otherwise we will first warn you and give you a reasonable period to remedy it.

11.5 Termination of the contract by us will be notified to you at least 30 days in advance with reasons²¹. We may terminate the contract without a notice period only if²²:

• (a) the law or a decision of an authority requires it – for example you have lost your licence and so we may not broker rides to you (clause 2.4);
• (b) there is an imperative reason under Slovak law – for example violence or fraud;
• (c) you have repeatedly breached these terms.

Even then we will send you the reasons in writing without undue delay.

11.6 You can terminate the contract at any time without giving a reason by cancelling your account in the app or by e-mail to taxi@aesa.sk. We will settle outstanding payouts and fees within 30 days.

11.7 Explanation and review.

• You request an explanation of a decision or its review in the app with the "Request a review" button or by e-mail to taxi@aesa.sk with the subject "Review of a decision".
• The decision is reviewed by a different person from the one who made it.
• You will receive a reply with reasons no later than 2 weeks after filing the request²³.
• If the decision was wrong, we will cancel it without undue delay and remedy its consequences.

11.8 After termination you have 90 days of access to the overviews of revenue, fees and receipts and can download them (Article 14).

12. Complaints (internal system)

12.1 AESA is a small enterprise, so the duty to have an internal complaint-handling system under the P2B Regulation does not apply to it²⁴. We nevertheless run a complaint system voluntarily under this Article.

12.2 You can file a complaint in the panel or by e-mail to taxi@aesa.sk. Free of charge, at any time.

12.3 A complaint may concern a technical error of the platform, a decision on your account, the calculation of a fee or payout, the assignment of rides, a passenger's claim, a rating or any measure of AESA.

12.4 We confirm receipt of the complaint within 2 working days. A person handles it. We will tell you the result in writing, clearly and with reasons – for a decision on an account within 2 weeks, otherwise usually within 30 days.

12.5 Once a year we publish on taxi.aesa.sk summary information on complaints (number, main types, average handling time, results).

13. DAC7

13.1 AESA is a platform operator that must report data on sellers to the Financial Administration of the Slovak Republic²⁵. As a carrier providing carriage through the platform, you are a seller.

• The threshold of 30 sales or €2,000 a year applies only to the sale of goods. For carriage every seller is reported, regardless of the number of rides and the amount.

13.2 What data we collect (before the first payout)²⁶:

• natural person: first name, surname, primary address, tax ID, VAT ID (if you have one), date of birth;
• legal person: business name, registered address, tax ID, VAT ID (if you have one), company registration number and, where relevant, permanent establishment;
• the bank account number (IBAN) to which we send payouts.

13.3 What we report and when. By 31 January we report for the previous year your data, the consideration for each quarter and the fees we deducted to the Financial Administration of the Slovak Republic²⁷.

13.4 A copy for you. We will give you the same information by 31 January²⁸.

13.5 If you do not provide the data. We will send you a request and then two reminders. If you do not provide the data even after two reminders, but no earlier than 60 days after the first request, the law requires us to withhold your payouts until you provide it, or to close your account and prevent you from registering again²⁹. A person makes the decision and notifies you of it under Article 11.

13.6 Retention. We keep DAC7 data for 10 years after the end of the year for which we reported it³⁰.

13.7 Details are in the document "DAC7 Information".

14. Data and access to it

14.1 What you see: all your rides (route, times, price, fee, payment), revenue and payouts, fees and the balance up to the cap, your rating (average and anonymised tags), acceptance rate, status of documents and the history of decisions on your account³¹.

14.2 What AESA sees: data about you, the vehicle and the documents, the vehicle's location while you are online, data on rides and payments, ratings and communication with support. We process them under the Privacy Policy. Data protection contact: taxi@aesa.sk, subject "Personal data protection".

14.3 What the taxi company sees (if you are a fleet driver): your rides, revenue, documents and online status. It does not see your location when you are offline.

14.4 What we do not make available: we do not give passengers' data beyond what is needed for the ride either to you or to other carriers. We do not sell data about you. We may use aggregated and anonymised data (for example demand in a zone) to improve the service and make it available to all carriers equally (for example a demand map).

14.5 Data portability. On request we will provide your data free of charge, including ratings, in a structured, machine-readable format, or transfer it to another provider you name³². This also applies after the contract ends.

14.6 What we do not process: your emotions and mental state, private conversations (including conversations with other drivers and representatives), special categories of data (for example about your health), or biometrics for comparison with a database. We do not track location when you are offline³³.

14.7 How long we keep data:

• ride receipts, statements, payouts and fee invoices – 10 years following the year to which they relate³⁴;
• DAC7 data – under clause 13.6;
• review requests and safety incidents – 3 years after they are closed;
• photos of documents – deleted when the account is cancelled, otherwise 90 days after the cooperation ends.

15. Referral programme

15.1 A taxi driver recommends a taxi driver. If a new carrier you recommended is approved and completes 50 rides within 60 days, you receive a €150 credit towards fees (valid for 12 months) and the new carrier receives an extension of the 0% start period by 30 days.

15.2 A taxi company recommends a taxi company. If a new fleet with at least 3 vehicles completes 150 rides within 60 days, your whole fleet has 1 month at 0%.

15.3 QR code on the vehicle. For every new passenger who installs the app through the QR code on your vehicle and completes a first ride paid by card, you receive a €1 credit towards fees. One passenger = one reward.

15.4 At most 10 rewards per year under clauses 15.1 and 15.2. A reward is granted only once for the same vehicle or company number. The credit is not paid out in cash and is not transferable.

15.5 In case of abuse (fictitious accounts, rides without actual carriage) we will not grant the reward or will withdraw it. A person decides, with reasons under Article 11.

16. Changes to the terms

16.1 We will announce a proposed change to you in the app and by e-mail at least 15 days before it takes effect³⁵. For a change that requires technical or business adjustments from you, we give a longer period.

16.2 If you do not agree with the change, you can terminate the contract before it takes effect without any cost.

16.3 You may waive the notice period only by an express statement in the app. Simply continuing to drive or changing your price level during the period is not treated as waiving the period or your right to terminate the contract.

16.4 A shorter period is possible only if the law or a decision of an authority requires it, or in an exceptional security threat (fraud, malware).

16.5 We do not change the terms with retroactive effect.

16.6 Changes are commented on by the drivers' council (representatives of carriers), which we meet once a quarter.

17. Mediation

17.1 If we do not resolve a dispute through the complaint system, we may by mutual agreement try to resolve it by mediation under Act No. 420/2004 Coll. on Mediation. Either you or we may propose mediation. We will choose together a mediator entered in the register of mediators of the Ministry of Justice of the Slovak Republic.

17.2 Mediation is voluntary. A reasonable part of the mediation costs is paid by AESA. An attempt at mediation does not affect your right to go to court.

18. Liability

18.1 You are responsible for the carriage, the vehicle, the drivers and compliance with the rules. If AESA suffers damage or a fine because of a breach of your duties (for example a ride with an invalid document that you concealed), it may claim compensation from you.

18.2 AESA is responsible for the proper functioning of the platform and the correct calculation of fees and payouts. It is not liable for lost profit in an outage of the platform that it did not cause intentionally or by gross negligence, nor for outages of third parties (mobile networks, maps, Stripe).

18.3 Liability for damage to health and for damage caused intentionally or by gross negligence is not limited.

19. Differential treatment

19.1 AESA does not operate its own vehicles and has no drivers of its own who would compete with you.

19.2 The differences that exist on the platform are these and apply equally to everyone who meets the conditions:

• the 0% start period and referral rewards;
• taxi companies with the Flotila Pro add-on have a dispatcher panel and own rides at 0% (an individual taxi driver also has own rides at 0% through their own link);
• a favourite driver has priority for an offer from the passenger who chose them.

20. Governing law and final provisions

20.1 These terms are governed by the law of the Slovak Republic. Disputes are decided by Slovak courts.

20.2 The Slovak version is binding. The English translation is for information.

20.3 The terms include: the Price List and Terms of Carriage, Information on Automated Systems, DAC7 Information, Community Rules. Data processing is explained in the Privacy Policy.

20.4 The current and previous versions of the terms are permanently available at taxi.aesa.sk/pravne.

21. Part B – Terms of the app for fleet drivers

21.1 If you drive for a taxi company (carrier), your contract for your work is with the taxi company, not with AESA. Your remuneration is paid by the taxi company. AESA is neither your employer nor the customer of your work.

21.2 You agree with AESA only on the use of the AESA Taxi Driver app. The following apply to you:

• Article 3 (documents);
• clauses 4.1 to 4.3 and 4.6 (time, declining, appearance – unless you have agreed otherwise with the taxi company);
• Article 5 (assignment of rides);
• clauses 10.6 and 10.7 (conduct and passengers' data);
• Articles 11 and 12 (decisions, review and complaints);
• Article 14 (data);
• Article 16 (changes).

21.3 The taxi company sees your rides, revenue, documents and whether you are online. It does not see your location when you are offline, nor your private messages.

21.4 Even as a fleet driver you have rights under the Platform Work Act: information on automated systems, an explanation of a decision, human review and data protection³⁶. Send your request to taxi@aesa.sk with the subject "Review of a decision" or with the "Request a review" button in the app.

21.5 If the taxi company signs you out of the platform, you have no claim against AESA to continue. You may, however, register as an independent carrier if you have a taxi service licence.

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Notes

1. Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019. ↩

2. Act No. 262/2026 Coll., effective from 2 December 2026. ↩

3. Section 26(4) and Section 28(1) of Act No. 56/2012 Coll. on Road Transport. ↩

4. Act No. 56/2012 Coll.; the licence also entitles the holder to operate a dispatch service (Section 27(2)). ↩

5. Section 3 and Section 17(5) of Act No. 262/2026 Coll. (presumption of an employment relationship). ↩

6. Section 29(2)(a) and (b) of Act No. 56/2012 Coll. ↩ ↩²

7. Section 30(1) of Act No. 56/2012 Coll. ↩ ↩²

8. Section 29(1)(h) of Act No. 56/2012 Coll. ↩

9. Act No. 131/2026 Coll. amending Act No. 56/2012 Coll., effective from 1 April 2027: Section 30(5) (driver's professional competence) and Section 29(2)(f) (choice of language in the digital platform). ↩ ↩²

10. Transparency under Article 50(1) of Regulation (EU) 2024/1689 (AI Act). The AI performs only a preparatory task and a person decides (Article 6(3) of the AI Act); a decision with legal effect is not made solely by automated processing under the GDPR. Assigning rides by arrival time and waiting time is not allocation of tasks based on individual behaviour or personal traits (Annex III point 4(b) of the AI Act). ↩

11. Article 5(1) of the P2B Regulation; Section 8 of Act No. 262/2026 Coll. ↩

12. Section 8(3) of Act No. 262/2026 Coll. (the information is provided in writing). ↩

13. Section 27(1) of Act No. 222/2004 Coll. on Value Added Tax. ↩

14. Stripe Connect – a "destination charge" on behalf of the carrier's account (on_behalf_of). When collecting the ride price, AESA acts only in the name of the carrier as payee and does not hold the money; Stripe holds and transfers it. In our interpretation this is an activity to which Act No. 492/2009 Coll. on Payment Services does not apply (Section 1(3)(b)). ↩

15. Section 72(6) of Act No. 222/2004 Coll. on VAT (an invoice may be prepared in the name and on behalf of the supplier by a third party). ↩

16. Section 29(1)(a) of Act No. 56/2012 Coll. ↩

17. Section 29(1)(d) to (h) of Act No. 56/2012 Coll. ↩

18. Section 26(6)(b) and (7) of Act No. 56/2012 Coll. ↩

19. Section 3(1) and Section 8(6) of Act No. 384/2025 Coll. on Recording of Sales. ↩

20. Section 9(5) of Act No. 262/2026 Coll. – only a natural person decides on a restriction, suspension or termination. ↩

21. Article 4(1) and (2) of the P2B Regulation; Section 10 of Act No. 262/2026 Coll. (written reasons). ↩ ↩²

22. Article 4(4) of the P2B Regulation. ↩

23. Section 10 of Act No. 262/2026 Coll. (reply to a review request within two weeks). Section 10(9) contains an exemption for business users under the P2B Regulation; we apply the procedure in clause 11.7 voluntarily to all carriers and drivers. ↩

24. Article 11(5) and Article 12(7) of the P2B Regulation (exemption for small enterprises). ↩

25. Council Directive (EU) 2021/514; Section 22h(m) of Act No. 442/2012 Coll. on International Assistance and Cooperation in Tax Administration. ↩

26. Section 22k(2) and (3) of Act No. 442/2012 Coll. ↩

27. Section 22i(2) of Act No. 442/2012 Coll. ↩

28. Section 22i(7) of Act No. 442/2012 Coll. ↩

29. Section 22m(1) of Act No. 442/2012 Coll. ↩

30. Section 22m(4) of Act No. 442/2012 Coll. (at least 5 and at most 10 years after the end of the reporting period). ↩

31. Article 9 of the P2B Regulation. ↩

32. Section 8(9) to (11) of Act No. 262/2026 Coll.; GDPR. ↩

33. Section 6 of Act No. 262/2026 Coll. ↩

34. Section 35(3) of Act No. 431/2002 Coll. on Accounting; Section 76(1) of Act No. 222/2004 Coll. on VAT. ↩

35. Article 3(2) of the P2B Regulation. ↩

36. Section 2, Sections 6 to 10 and Section 20 of Act No. 262/2026 Coll. ↩