Answers to the questions we hear most

The service is being prepared and starts with a pilot in Nitra. More regional cities follow once it is evaluated.

Yes. You see the price before booking and never pay more, even if traffic makes the ride longer. Only waiting for you beyond 3 minutes or a new destination can change it — both show live in the app.

From the zone fare table: in Nitra a €2.00 base fare, €0.75 per km and €0.20 per minute, a €4.50 minimum and +15% at night from 10 pm to 5 am. Plus a €0.49 service fee. A carrier may price from −15% to +20%, but you pay at most what you saw when booking.

No. AESA Taxi uses no surge pricing. The price follows the fare table, even when it rains or it is Friday night.

The price shows a breakdown. After the start the platform keeps 10% of the ride price (at most €60 a week per vehicle) and the €0.49 service fee. Tips and cancellation fees go to the driver in full.

Economy, Comfort, XL for up to 6 people and Van for up to 8 people or extra luggage. Availability depends on the cars nearby.

Yes, at the Nitra launch new riders get €5 off their first ride with the code NITRA5. We pay for the discount; the driver gets the full fare.

By card, Apple Pay or Google Pay. Payments are processed by Stripe. Cash is not used in the app.

The amount is only reserved when you book and charged after the ride. If your bank asks for verification, the app guides you through it.

The app issues the transport receipt on behalf of the carrier who did the ride. The service fee is on a separate receipt from the operator. Both are in the ride details and arrive by e-mail if you add one.

Yes, after the ride in the app (€1, €2, 10% or your own amount). The tip goes to the driver in full.

Free within 2 minutes of the driver accepting, any time the driver is more than 5 minutes late, and up to 30 minutes before a scheduled pick-up. Otherwise the fee is €2.50, all of which goes to the driver.

3 minutes from arrival free, then €0.25 per minute. If you do not show up after 5 minutes and the driver has called you, a €3.00 no-show fee applies, all of it for the driver.

The nearest free drivers receive the offer one by one. If nobody is found, the app tells you and offers a scheduled ride.

The ride is offered to the next driver straight away and you pay nothing.

A phone number verified with an SMS code and your name. You must be at least 18.

Only for the pick-up and during the ride. The driver sees just your name and pick-up point; phone numbers are masked. More in the privacy notice.

Yes, switch the language and the light or dark look in your account.

Yes, with your own taxi licence. Or as a driver of a taxi service that invites you with a code.

0% to start: the fee begins only once 60 days have passed since your first ride and your app revenue is above €500. Then 10% of each completed ride, at most €60 a week. No sign-up or monthly fee, payouts every working day.

AESA Group, SE as a dispatch service: it arranges rides carried out by licensed taxi operators. The software is developed by AESA Investment OÜ.

Write to us at taxi@aesa.sk. We show you the console and agree the start in your city.