Information on Automated Systems – for Drivers and Carriers

English translation for information. The Slovak version is legally binding.

This information explains what automated systems do in AESA Taxi, what data they use, and how you can ask for an explanation and a human review. It is provided by AESA Group, SE, Haanova 2601/46, 851 04 Bratislava ("AESA"), under Section 8 of Act No. 262/2026 Coll. on Work Through a Digital Labour Platform¹, Article 5(1) of Regulation (EU) 2019/1150² and data protection law (GDPR).

You get a short version in the app no later than the day you start driving. You can find this detailed version at any time at taxi.aesa.sk/pravne/automatizovane-systemy. You can save and print it. We will send you an update before any change.

1. Overview

1.1 Systems

1.2 No system on its own restricts, suspends or closes your account or ends the cooperation. Only a natural person can make such a decision³.

1.3 The only exception is pausing offers when a document expires (system D). This is a direct consequence of the law, not an assessment of your work, and even here you can ask for a human review (section 9).

2. System A – ride allocation

2.1 Data monitored: the vehicle's location and direction while you are online; status (online, on a ride); vehicle class and features; price level; time since your last completed ride; the list of passengers who marked you as a favourite.

2.2 Who can get an offer: you are online, your account is approved, your documents are valid, the vehicle meets the passenger's requirement, and your price level does not exceed the price the passenger accepted.

2.3 Main parameters and their relative importance²:

2.4 What is not used: declined and expired offers, acceptance rate, cancellations, ratings from passengers, the amount of the fee, rides for other platforms, sex, age, nationality or other personal characteristics.

2.5 How an offer works: it goes to one driver at a time for 15 s. If the driver does not accept, it goes to the next one. The radius widens 2 → 4 → 8 km. With an offer you see the price you will receive, the distance to pickup, the destination and "Why this ride" (for example "you are closest – 3 min" or "you have waited longest in the area").

2.6 Consequences for you: the system affects how many offers you get. It never punishes you for declining.

3. System B – price and fee

3.1 The system calculates the ride price from your price list (the zone's reference price list × your price level) according to the route and the time of the ride.

3.2 It calculates the brokerage fee under the Price List (0% at the start, then 10%, cap €60 per week per vehicle). You see the result with every offer and in the earnings overview. If you disagree, ask for an explanation or a review (section 9).

4. System C – location

4.1 The location is sent only while you are online: on a ride about every 5 s, without a ride every 30 s when moving and once every 5 min when not moving. When you are offline, the app does not send your location.

4.2 Recipients: system A, the passenger during your ride, your taxi service (if you are a fleet driver), and AESA support when handling a claim or a safety incident.

4.3 Retention: 90 days on a ride, 30 days off a ride.

5. Systems D and E – documents

5.1 System D: it knows the expiry dates of documents that a person has checked. It reminds you 30 and 7 days ahead. On the day a document expires, it stops sending offers for the affected vehicle or driver and tells you the exact reason straight away. After you upload a valid document, a person checks it, usually within 24 hours.

5.2 System E: when you upload a document, AI (Google Vertex AI in the EU, with no training on your data) reads the document type, name, number, registration plate and expiry date. It compares validity on the day of the check and 30 days ahead, whether the name matches across documents and the identity verified by Stripe, whether the registration plate matches between the taxi vehicle certificate, the vehicle registration certificate, the insurance and the vehicle photograph, and the legibility and format of the numbers.

5.3 The AI result is only a suggestion for the reviewer. The reviewer sees the original document and decides alone – usually within 24 hours; if they reject it, they write a reason that you will see. AI does not evaluate your face, does not use biometrics and does not assess your behaviour or performance. The AI suggestion and the person's decision are written to an audit log.

5.4 We delete photographs of documents immediately when you delete your account, otherwise 90 days after the cooperation ends.

6. System F – fraud prevention

6.1 It watches for unusual patterns: rides where the vehicle does not move, impossible speeds or jumps in location, repeated rides of the same passenger–driver pair with a discount, payments from risky cards.

6.2 The result is only an alert for a person. Before any measure, we contact you, unless that would endanger an investigation or safety.

7. System G – ratings

7.1 You and passengers can see the average rating. A rating does not affect the order of offers and never leads on its own to a restriction of your account.

7.2 A person reviews repeated serious complaints, and you get a chance to respond.

8. What we never process

8.1 In line with the law⁴, no AESA system processes:

• your emotional or psychological state;
• the content of your private conversations;
• special categories of personal data (for example health, religion, political opinions);
• biometric data;
• data about you while you are not online and not driving through the platform.

9. Explanation and human review

9.1 Explanation. You can ask for an explanation of any decision (by a system or by a person) in the app with the "Request a review" button or at taxi@aesa.sk with the subject "Review of a decision". A human from the AESA team will answer you without undue delay⁵.

9.2 Written reasons. We send you a decision to restrict, suspend or close an account, not to pay for a ride, or to change your contractual position in writing with reasons, no later than the day it takes effect⁵.

9.3 Review. You can submit a request for review of a decision – yourself or through your representative. A different person will review it. You get an answer with reasons within 2 weeks at the latest⁵. If the decision violated your rights, we will cancel or correct it without undue delay, within 2 weeks at the latest.

9.4 No one may put you at a disadvantage for asking for an explanation or a review.

10. Human oversight

10.1 Before introducing or changing a system, we assess its impact on data protection and ask for the opinion of drivers or their representatives⁶.

10.2 The AESA team regularly checks how the systems affect drivers (for example, whether some drivers are systematically disadvantaged), at least once every two years with the involvement of driver representatives. The people who oversee the systems can overturn their decisions.

11. Artificial Intelligence Act

11.1 Ride allocation (system A) chooses a driver by arrival time and waiting time, not by the driver's individual behaviour or personal traits. We therefore do not consider it a high-risk system under Annex III point 4(b) of the AI Act⁷. The rules for high-risk systems in Annex III apply from 2 December 2027⁸. If we changed the system so that it fell under these rules, we would comply with them before the change.

11.2 Document checks (system E) perform only a preparatory task for the person who decides⁹. This assessment is documented.

11.3 We always tell you when AI is at work. If you were to communicate with AI directly, you would be told before the communication starts¹⁰.

12. Data portability

12.1 You can download your data, including ratings, free of charge in a machine-readable format, or ask for it to be transferred to another provider¹¹.

13. Contact

13.1 Requests for an explanation or a review: in the app with the "Request a review" button or by e-mail to taxi@aesa.sk with the subject "Review of a decision" (Slovak: „Preskúmanie rozhodnutia“).

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Notes

1. Act No. 262/2026 Coll., effective from 2 December 2026; Section 8 (we provide the information in writing – Section 8(3)). ↩

2. Article 5(1) of Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services. ↩ ↩²

3. Section 9(5) of Act No. 262/2026 Coll. ↩

4. Section 6 of Act No. 262/2026 Coll. ↩

5. Section 10 of Act No. 262/2026 Coll. ↩ ↩² ↩³

6. Section 7 of Act No. 262/2026 Coll. ↩

7. Annex III point 4(b) of Regulation (EU) 2024/1689 (AI Act). ↩

8. Article 113 of Regulation (EU) 2024/1689 as amended by Regulation (EU) 2026/1744. ↩

9. Article 6(3) of Regulation (EU) 2024/1689. ↩

10. Article 50(1) of Regulation (EU) 2024/1689. ↩

11. Section 8(9) to (11) of Act No. 262/2026 Coll. ↩